May 26, 2026, 7:59 PM - Europe/London
Hello,
We are aware of elevated temperatures at the DDCL facility in London, where we house a number of our primary server systems.
The issue has been caused by a fault with a condenser unit at the facility. Higher-than-usual ambient temperatures in London today have also contributed to the situation.
Engineers are currently on site working to restore the condenser unit and bring temperatures back within normal operating levels.
We are monitoring the situation closely and will provide further updates as soon as more information becomes available.
Kind regards,
ZARE NOC
Locations affected
DDCL / City Reach - London, UK
- Update
- Temperatures are only slightly above normal levels for this hour.
A HVAC engineer will be arriving on site this morning to bring a failed AHU back online and check over external condenser units.May 27, 2026, 4:19 AM - Europe/London
- Update
- Temperatures are slowly coming down as cooling capacity is being restored.
May 26, 2026, 8:43 PM - Europe/London