• Bristol, UK Operational
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Scheduled downtime Bristol (11/09/2017) [Closed]

September 6, 2017, 4:24 am

Dear customer,

We're opening a scheduled window for downtime in our Bristol location to carry out some essential maintenance to ensure no unanticipated downtime in the future.

Start date / time - 11/09/2017 @ 23:59 (BST)
End date / time - 12/09/2017 @ 00:30 (BST)

Description of works - We're replacing our fibre WDM unit in Bristol with a new unit due to faults with fans internal to the unit, which if not remedied could cause unanticipated downtime in the future.

Please note during this time no services hosted within Bristol will be accessible.

We shall update this post once the maintenance period has started, and been closed.

** 23:52 ** Engineers have arrived and work will commence shortly.
** 00:24 ** Engineers have replaced the old unit and restored the previous configuration on the new unit. Links to our router in London showing up again.

Kind regards,
Zare NOC

There are currently no updates posted.

Scheduled Network Upgrade [Closed]

June 3, 2017, 6:16 pm

We have scheduled necessary network upgrades for between 18:00 GMT Sunday the 4th of June and 03:00 GMT on Monday the 5th of June.

During this time your server will lose network connection for a maximum of between 10 and 15 minutes whilst we replace the old Netgear switches with new Juniper EX4200's.

If your server is unreachable for over 30 minutes, please open a support ticket so technicians can look into it.

We are sorry for any inconvenience this may cause.

Kind Regards,
Zare NOC

1 updates posted.

UK-KVM-4/5 - Scheduled downtime [Closed]

April 22, 2017, 11:46 pm

Dear customer,

We're opening a scheduled downtime window in order to replace a failed drive within the array on the following cloud server nodes:-

UK-KVM-4
UK-KVM-5

Start time & date - 00:01 AM GMT on 24th of April 2017
End time & date - 03:00 AM GMT on 24th of April 2017

Whilst the above window is open for 3 hours we do not anticipate it to take longer than 30-40 minutes per node.

We'll update this status once the maintenance has been completed, or if there are any problems that arise during the maintenance window.

Kind regards,
Zare NOC.

5 updates posted.

Emergency reboot of UK-KVM-4 [Resolved]

April 13, 2017, 5:45 pm

Hello,

Users on UK-KVM-4 will experience problems connecting to their virtual instances whilst we perform an emergency reboot on the server to resolve an issue with accessing the servers IPMI.

This shouldn't take more than 20 minutes. Should any further issues occur we shall update this status.

Kind regards,
Zare NOC.

2 updates posted.

Network Disruption [Resolved]

April 1, 2017, 7:37 pm

We are experiencing some network disruption in London and Bristol.

Updates will follow.

2 updates posted.

Network Disruption [Resolved]

March 27, 2017, 9:58 pm

We are looking into some network disruption on our UK network currently. Technicians are investigating.

All services appear to still be online, however with some packet loss occurring.

3 updates posted.

RAID issues with UK-KVM-5 [Investigating]

March 5, 2017, 11:54 pm

Hello,

We've detected issues with the RAID setup on UK-KVM-5.

We'll be running a series of tests which will require a few reboots between the hours of 10 AM and 1PM on the 5th of March 2017.

We hope to have this issue resolved within this time period. If anything changes we'll be sure to update this post.

Kind regards,
Zare NOC

1 updates posted.

Reboot of UK-KVM-4 and 5 [Completed]

January 26, 2017, 8:50 pm

Hello,

We will be installing / processing some system upgrades to KVM nodes UK-KVM-4 and 5 at the date / time listed below.

All KVM virtual servers hosted on this box will be rebooted during the time frame below.

Start date / time - 01:00 AM (GMT - London) on Friday the 27th of January 2017
End date / time - 02:00 AM (GMT - London) on Friday the 27th of January 2017

If you have any questions please contact support via the usual methods.

Kind regards,
Zare NOC

1 updates posted.

Scheduled maintenance window Bristol [Completed]

January 18, 2017, 12:56 am

Dear valued customer,

This is a notification to let you know that we're opening the following maintenance window to conduct essential network upgrades.

Start date / time - 18/01/2016 at 10:00 AM
End date / time - 18/01/2016 at 11:00 AM

During the above maintenance window there should only be a period of 1-2 minutes at most that your service will be unreachable, if it should be unreachable at all. However the windows is set to 1 hour incase of delays in staff arriving on site etc.

Details of works being conducted..

We'll be connecting our router in Bristol back to our network core in London. Doing this will allow us to create private networks over the 2 sites for customers, more efficiently use our address space over the 2 sites and also re-introduce Corero DDoS mitigation.

Many thanks for your patience and support.

Zare NOC

There are currently no updates posted.

At risk for London Juniper MX (Upgrade from last week) [Completed]

January 17, 2017, 10:01 am

Hello all,

Following up from the PSU and line card issues with our router in London last week we're installing additional PSU' and an extra line card in our router in London.

Whilst we don't expect it to cause any issues, we're putting this here as an advisory notification.

Someone will be on site throughout the whole process monitoring and making sure if anything does happen that it won't be longer than a few minutes.

Once this is done we shouldn't have any further issues with this.

Many thanks for your patience and support.

Kind regards,
Zare NOC

There are currently no updates posted.

Issue affecting Juniper core [London] [Resolved]

January 12, 2017, 9:41 am

Hello,

We're currently experiencing another problem with a MPC line card within our Juniper MX router housed within our London hosting site which also occurred a couple of days ago for a couple of minutes.

We've got technicians currently en route to our London hosting site to take a look.

We have also got another MPC line card that was scheduled for delivery, and install today so that we could split our network over 2x 16 port line cards.

Apologies for the inconvenience on this, we will endeavour to do our upmost, as per normal to have this issue fully resolved by the end of today.

Kind regards,
Zare NOC

3 updates posted.

London Emergency Network Maintenance [Resolved]

January 8, 2017, 10:23 pm

We are investigating an issue with our core routers in London.

2 updates posted.

SW4-Bristol [Resolved]

August 8, 2016, 3:04 pm

Hello,

We're currently experiencing an outage on SW4 in Bristol currently affecting around 40 servers.

We're doing all we can at this time to restore service to the affected servers.

Thank you for your patience and understanding.

Kind regards,
Zare NOC

3 updates posted.

Emergency VPS node maintenance [Complete]

July 19, 2016, 3:20 pm

We have some emergency maintenance planned for UK-KVM-1 and UK-KVM-2 tonight at 11:30PM GMT (19/07/20160).

UK-KVM-1 = 185.38.150.xxx
UK-KVM-2 = 185.114.224.xxx

This is so we can patch KVM with new updates.

The process will take 15-20 minutes or less.

1 updates posted.

[23/05/2016 - COMPLETE] Upcoming maintenance for Bristol

May 22, 2016, 5:31 pm

Dear valued customer,

This is a scheduled maintenance window notification to inform you of upcoming required downtime in order to upgrade the network infrastructure within our Bristol hosting site.

Description of work being carried out: Upgrading of aggregate switching stack. Switching from Cisco 3560-X stack, to Juniper EX4200 virtual chassis setup in order to better handle larger volumes of IPv4 / IPv6 traffic.

Start date & time: 23/05/2016 (DD/MM/YYYY) @ 08:30 AM BST.
End date & time: 23/05/2016 (DD/MM/YYYY) @ 09:00 AM BST.

Thank you for your patience and continued support.

Kind Regards,
Zare Team

1 updates posted.