- DDCL / City Reach - London, UK Operational
- Iron Mountain AMS1 - Amsterdam, NL Operational
- Interxion PAR-5 - Paris, FR Operational
- Interxion ZUR-1 - Zurich, CH Operational
- Interxion FRA-15 - Frankfurt, DE Operational
- Pulsant Edinburgh SC1 - Edinburgh, UK Operational
- Iomart DC1 - Glasgow, UK Operational
- Equinix TY6 - Tokyo, JP Operational
April 17, 2024, 10:26 AM - Europe/London
We are aware of a switch failure and after diagnosing the device via console it will need to be replaced.
The spare is on its way and will be onsite in 30 minutes. Once it arrives we will load the configuration and replace the switch.
I will update this status during each step.
February 1, 2024, 8:15 AM - Europe/London
We are experiencing a fibre outage between Equinix LD8, London and Iron Mountain AMS1, Amsterdam. Traffic was automatically re-routed due to our redundant dark fibre network and no downtime should have occurred.
You will see an increased latency during this time from London to Amsterdam as traffic is now routing through Paris.
This status alert is primarily to notify users that there is now an active at-risk period until the fibre span has been fully repaired and brought back online.
Please contact us via support tickets if you have any further questions.
September 18, 2023, 9:01 AM - Europe/London
We are investigating an issue in rack R01.B02 in Zurich. This status will be updated accordingly.
August 19, 2023, 8:29 AM - Europe/London
Our monitoring has alerted us that sw2 in AMS1 is hard down. We have engaged technicians onsite on an urgent ticket to investigate.
We will update this status as we get more information.
April 28, 2023, 1:49 AM - Europe/London
We are observing higher than average temperatures at our London City Reach location which has resulted in packet loss and port errors.
We are currently waiting on information from the facility.
February 28, 2023, 10:42 AM - Europe/London
We are experiencing an issue with our VC Juniper switches in our core network.
Techs are onsite and hard cycling the devices so we can regain access.
July 19, 2021, 11:47 AM - Europe/London
We are experiencing a fibre outage between Equinix LD8, London and Iron Mountain AMS1, Amsterdam. Traffic was automatically re-routed due to our redundant dark fibre network and no downtime should have occurred.
You will see an increased latency during this time from London to Amsterdam as traffic is now routing through Paris.
This status alert is primarily to notify users that there is now an active at-risk period until the fibre span has been fully repaired and brought back online.
Please contact us via support tickets if you have any further questions.
July 1, 2021, 4:11 PM - Europe/London
We will be rebooting a few MPC's in City Reach, London as they are producing errors, high latency and packet loss. Unfortunately we have exhausted all methods to fix this without having to reboot.
During the reboots it may cause higher packet loss and latency for 5-10 minutes.
We apologize for the inconvenience this may cause.
March 24, 2021, 1:57 PM - Europe/London
We are experiencing a dark fibre cut between City Reach, London and Equinix LD8, London. Traffic was automatically re-routed due to our redundant dark fibre network and no downtime should have occurred.
This status alert is primarily to notify users that there is now an active at-risk period until the dark fibre span has been fully repaired and brought back online.
Please contact us via support tickets if you have any further questions.
February 5, 2021, 10:31 PM - Europe/London
Hello,
We're currently investigating a fault with the rdp process on a couple of our Juniper routers that had failed at approximately 22:00 GMT this evening.
The cause of this is currently unknown but this did cause a cascade of problems to neighbouring routers with high volumes of BGP updates being sent out.
We're currently reviewing the log files from these routers and will provide more information as soon as possible.
Apologies for any inconvenience caused, and thank you for your patience.
- HydraCom NOC
February 3, 2021, 2:32 PM - Europe/London
We are investigating an issue with Interxion PAR5. At current the router is not responsive. We will update here with further information once we have it.
November 22, 2020, 5:41 PM - Europe/London
Our Equinix LD8 core is having a line card replaced due to a fault.
An increased latency may affect servers while this is happening.
November 17, 2020, 5:34 PM - Europe/London
A recently installed 100G line card has failed in our core MX960 router in Iron Mountain AMS1. Traffic has automatically failed over to the other cards within the router and traffic should not be affected.
As we have secondary links for all T1's and waves to our other sites, this is just an at-risk notification.
August 18, 2020, 4:46 AM - Europe/London
Our Equinix LD8 core is currently offline after the site was evacuated due to a fire alarm. We expect this to be a site-wide power related issue.
All traffic was automatically rerouted to Telehouse North Two and so this single site outage is not service affecting.
April 1, 2020, 12:42 PM - Europe/London
Our AMS-IX ports are currently hard down in Iron Mountain AMS-1. All traffic was automatically re-routed to other exchanges and T1's.
No services are disrupted, this status notification is informational only.
March 23, 2020, 8:49 PM - Europe/London
Over the last few weeks we’ve been following the emerging Corona Virus outbreak in the news and preparing the company in the event of it escalating further. With the outbreak appearing to spread further we expect these internal preparations to go into effect over the next few weeks.
What does this mean for you as a customer?
To begin with, we expect no immediate changes to setup times, ticket response times or stock procurement. We’ve taken measures internally to guarantee that we have enough general stock for the next few weeks to fulfill any new orders and deal with any emergencies that do arise.
As things progress, we do expect our setup times for new orders and part changes to increase as we try to limit our staff’s exposure to other members of the public, as well any custom builds (ones not listed on our website) to be delayed indefinitely.
During this time we will still have systems in place to deal with emergency callouts and will still have staff active via our ticket system.
As things progress we will make sure to update you and provide you with additional information. Any major changes will be announced via twitter and will be posted on our status page. If you have any questions at all then please open a ticket with our team, we’ll be happy to help.
February 15, 2020, 1:56 PM - Europe/London
sw0-r6.8 has gone offline roughly 25 minutes ago in our Amsterdam data centre, this will be affecting 24 blades with the following ID's:
AMS-6-8-6-U1-1 to 12
AMS-6-8-6-U2-1 to 12
We have dispatched engineers to resolve the issue.
January 6, 2020, 9:57 AM - Europe/London
Connectivity between servers in Amsterdam and London is at risk this morning from 5:00 GMT onwards because of a subsea fibre cut with one of our fibre providers GTT/Interoute. Our secondary set of waves from provider Zayo are still operational and have ample capacity.
Due to subsea fibre cuts taking days to repair, if there is any unplanned maintenance windows with our secondary Zayo fibre we will have to alter routing policies to try and avoid any issues as much as possible.
If you have any questions please don't hesitate to contact us.
October 3, 2019, 7:50 PM - Europe/London
Good evening everyone,
Connectivity between servers in Amsterdam and London is at risk this evening from 22:00 BST on wards because of an overlap in maintenance by our fibre providers Zayo and GTT/Interoute for our primary and secondary circuits from our London metro network to Amsterdam.
Our primary circuits from Zayo went down for maintenance on the 30th of September and were scheduled to be back up earlier today, however due to storm conditions and high tides the maintenance crew have not been able to complete the splicing work on the subsea fibre cable.
Our backup circuits from GTT/Interoute are scheduled to be taken offline for up to 7 hours from 22:00 GMT to complete joining works a mile away from the data centre where the fibre terminates at in Amsterdam.
We're going to be altering routing policies to try and avoid any issues as much as possible, but there could potentially still be some impact until the GTT/Interoute circuits are back online (this maintenance window closes at 05:00 GMT).
If you have any questions please don't hesitate to contact us.
May 5, 2019, 4:49 PM - Europe/London
We are experiencing a dark fibre cut between City Reach, London and Equinix LD8, London. Traffic was automatically re-routed due to our redundant dark fibre network and no downtime should have occurred.
This status alert is primarily to notify users that there is now an active at-risk period until the dark fibre leg has been fully repaired and brought back online.
Please contact us via support tickets if you have any further questions.